Information on orders shipping within Australia

<div style="-webkit-font-smoothing: antialiased; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important; line-height: 1.5;">All orders ship from our headquarters in Melbourne, Australia. We aim to dispatch all orders within 2 business days of being placed. </div><hr><div id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-bottom: 0px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><h3 style="-webkit-font-smoothing: antialiased; text-align: left; box-sizing: border-box !important; margin-top: 0px !important; line-height: 1.5;" id="parcel-post-standard-shipping"> PARCEL POST STANDARD SHIPPING&#xA0;</h3></div><div style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul style="list-style-type: square;"><li style="line-height: 2; color: rgb(0, 0, 0); font-size: 16px;">Delivery within 3-5 business days. Includes tracking.&#xA0;</li></ul><h3 id="express-post-shipping"> EXPRESS POST SHIPPING&#xA0;</h3><ul style="list-style-type: square;"><li style="color: rgb(0, 0, 0);"><div id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Delivery within 1-3 business days. Includes tracking.&#xA0; </div></li></ul></div><h3 id="click--collect---free">CLICK &amp; COLLECT - FREE</h3><div id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul style="list-style-type: square;"><li style="line-height: 2; font-size: 16px; color: rgb(0, 0, 0);">Pickup between 12pm - 5pm Monday to Friday&#xA0;</li><li style="line-height: 2; font-size: 16px; color: rgb(0, 0, 0);">From our 261 Chapel Street, Prahran location</li><li style="line-height: 2; font-size: 16px; color: rgb(0, 0, 0);">Collection not available on weekends or public holidays</li></ul></div></div> <h3 id="track-your-order">TRACK YOUR ORDER</h3>You will receive a confirmation email when your order is placed, followed by a second email with your tracking information once your order has been shipped from our warehouse.&#xA0;

AUSTRALIAN ORDERS

Information on orders shipping internationally (outside of Australia)

All orders ship from our headquarters in Melbourne, Australia. We aim to dispatch all orders within 2 business days of being placed.<div id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-bottom: 0px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><h3 id="isPasted"> </h3></div><h4 style="line-height: 1.5;" id="standard-shipping-timeframes">STANDARD SHIPPING TIMEFRAMES</h4><ul style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; list-style-type: square; padding: 0px; margin: 1em 0px 1em 1.25em; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="-webkit-font-smoothing: antialiased; padding: 4px 0px 4px 5px; text-align: left; color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box !important; line-height: 1.5;">USA:&#xA0;4-8 business days</li><li style="-webkit-font-smoothing: antialiased; padding: 4px 0px 4px 5px; text-align: left; color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box !important; line-height: 1.5;">UK:&#xA0;2-4 weeks</li><li style="-webkit-font-smoothing: antialiased; padding: 4px 0px 4px 5px; text-align: left; color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box !important; line-height: 1.5;">NZ:&#xA0;2-3 weeks</li><li style="-webkit-font-smoothing: antialiased; padding: 4px 0px 4px 5px; text-align: left; color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box !important; line-height: 1.5;">Europe:&#xA0;2-4 weeks</li><li style="-webkit-font-smoothing: antialiased; padding: 4px 0px 4px 5px; text-align: left; color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box !important; line-height: 1.5;">Canada:&#xA0;3-6 weeks</li><li style="-webkit-font-smoothing: antialiased; padding: 4px 0px 4px 5px; text-align: left; color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box !important; line-height: 1.5;">Most of&#xA0;Asia: 3-4 weeks</li><li style="-webkit-font-smoothing: antialiased; padding: 4px 0px 4px 5px; text-align: left; color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box !important; line-height: 1.5;">India, Malaysia, Indonesia &amp; Thailand: 6-8 weeks.</li><li style="-webkit-font-smoothing: antialiased; padding: 4px 0px 4px 5px; text-align: left; color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box !important; line-height: 1.5;">South Africa &amp; South America: 8-12 weeks</li><li style="-webkit-font-smoothing: antialiased; padding: 4px 0px 4px 5px; text-align: left; color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box !important; line-height: 1.5;">UAE &amp; Israel: 4-8 weeks - Addresses MUST include a PO Box to ship.</li></ul><p id="isPasted" style="-webkit-font-smoothing: antialiased; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important; line-height: 1.5;">Kindly note, the shipping timeframes advised are not guaranteed and can be affected by factors beyond our control such as customs clearance, postal backlog, and weather. <hr><h2 style="line-height: 1.15;" id="customs--import-fees"> CUSTOMS &amp; IMPORT FEES</h2><p style="-webkit-font-smoothing: antialiased; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important; line-height: 1.5;">Additional taxes, duty charges, or fees owing on international orders received (outside Australia) are the sole responsibility of the customer.&#xA0;<p style="-webkit-font-smoothing: antialiased; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important; line-height: 1.5;">Customers are encouraged to check with your local authority or post office to anticipate any additional charges that may apply. Customers from the United Kingdom, Canada, and South Africa (Sales Tax/VAT) please take this into consideration when to ordering.<p style="-webkit-font-smoothing: antialiased; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important; line-height: 1.5;">Furthermore, it is illegal for us to declare products to be valued less than their selling price. We cannot accept requests for the values to be altered on Customs Declarations.

INTERNATIONAL ORDERS

Information on taxes, customs & import fees

All orders ship from our headquarters in&#xA0;Melbourne, Australia.<p id="isPasted" style="-webkit-font-smoothing: antialiased; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important; line-height: 1.5;">Additional taxes, duty charges, or fees owing on international orders received (outside Australia) are the sole responsibility of the customer.&#xA0;<p style="-webkit-font-smoothing: antialiased; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important; line-height: 1.5;">Customers are encouraged to check with your local authority or post office to anticipate any additional charges that may apply. Customers from the United Kingdom, Canada, and South Africa (Sales Tax/VAT) please take this into consideration when ordering.<p style="-webkit-font-smoothing: antialiased; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important; line-height: 1.5;">Furthermore, it is illegal for us to declare products to be valued less than their selling price. We cannot accept requests for the values to be altered on Customs Declarations. <hr style="line-height: 1.5;"><h3 id="isPasted" style="line-height: 1.5;"> WHAT IS CUSTOMS DUTY?</h3><p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 1.6rem 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: Roboto, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(68, 68, 68); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When goods are imported into a different country or customs territory, there can be a charge applied called &apos;Customs Duty&apos; that is charged by the local customs authority where the goods are being imported into.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 1.6rem 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: Roboto, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(68, 68, 68); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If Customs Duty is required by your territory, you&apos;ll be responsible for paying it to the authorities.&#xA0;Whether&#xA0;Customs Duty is payable, and by&#xA0;how much, depends on your countries specific regulations.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 1.6rem 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: Roboto, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(68, 68, 68); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you do have to pay Customs Duty, the amount payable is usually calculated based on the value of the goods and the type of goods being imported. <hr style="line-height: 1.5;"><h3 style="line-height: 1.5;" id="what-if-i-dont-pay-the-customs-duty"> WHAT IF I DON&apos;T PAY THE CUSTOMS DUTY?</h3>If you decide to refuse the customs fee on your order, your order will be returned to sender.&#xA0;Once we have received the order back at our headquarters, we will issue you with a refund of the goods. Please note that the shipping fee is non-refundable and will be deducted from the refund.&#xA0;

CUSTOMS & IMPORT FEES

Didn't receive your order even though the tracking link says it was delivered?

Didn&apos;t receive your order even though the tracking link says it was delivered?If you think your package is lost or missing, we advise you to check with the members of your household or neighbours to find out if they have received or seen your package. We also recommend you to check around your property as it is possible that the parcel was left there. Secondly, reach out to your local courier to confirm the delivery status.If after all these checks you still cannot locate your package, please&#xA0;<a href="https://dailyjocks-help-center.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a>&#xA0;as soon as possible to start an official investigation with the postal service. <hr><h3 style="line-height: 1.5;" id="shipping-protection"> SHIPPING PROTECTION</h3>We strongly encourage adding shipping protection to your order at the checkout to assist in getting a replacement out to you ASAP in the event that your delivery is damaged, stolen or lost during transit.&#xA0;Orders that do not have shipping protection will be subject to a missing parcel investigation with the relevant postal service and a replacement will only be sent once this investigation has been completed. Please note missing parcel investigations may take up to 6 weeks to be completed.&#xA0;

MISSING ORDERS

Get in touch with us! 

Our customer support team operates Monday to Friday, 9am - 5pm AEST. (Excluding weekends and Australian public holidays).

We endeavour to answer all emails enquiries within 2-3 business days.

SHIPPING & DELIVERY

AUSTRALIAN ORDERS

INTERNATIONAL ORDERS

CUSTOMS & IMPORT FEES

MISSING ORDERS