Didn't receive your order even though the tracking link says it was delivered?

Didn&apos;t receive your order even though the tracking link says it was delivered?If you think your package is lost or missing, we advise you to check with the members of your household or neighbours to find out if they have received or seen your package. We also recommend you to check around your property as it is possible that the parcel was left there. Secondly, reach out to your local courier to confirm the delivery status.If after all these checks you still cannot locate your package, please&#xA0;<a href="https://dailyjocks-help-center.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a>&#xA0;as soon as possible to start an official investigation with the postal service.<hr><h3 style="line-height: 1.5;" id="shipping-protection"> SHIPPING PROTECTION</h3>We strongly encourage adding shipping protection to your order at the checkout to assist in getting a replacement out to you ASAP in the event that your delivery is damaged, stolen or lost during transit.&#xA0;Orders that do not have shipping protection will be subject to a missing parcel investigation with the relevant postal service. A replacement will only be sent once this investigation has been completed and the postal service has confirmed that the parcel is marked as lost. Please note missing parcel investigations may take up to 8 weeks to be completed.&#xA0;

MISSING ORDERS

Information on resolving damaged, faulty, missing or incorrect items in your order

We aim to be as diligent as possible with fulfilment and sending our customers quality items in perfect condition, however unfortunately sometimes things happen. Don&apos;t stress, we are here to help! Please see below on how to resolve your enquiry.&#xA0; <h3 style="line-height: 1.5;" id="faulty-or-damaged-item-received">FAULTY OR DAMAGED ITEM RECEIVED</h3>If any product you have received is damaged or faulty, we are very sorry!&#xA0;Please send through a photo of the fault / damage along with a photo of your packing slip to us via our&#xA0;<a href="https://dailyjocks-help-center.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact form</a>&#xA0;so that we can sort it out for you as soon as possible.&#xA0; <h3 style="line-height: 1.5;" id="wrong-item-received">WRONG ITEM RECEIVED&#xA0;</h3>We take full responsibility for any errors in fulfilment. If you have received the incorrect size, product, quantity or style, please contact us via our&#xA0;<a href="https://dailyjocks-help-center.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact form</a>&#xA0;with the following:&#xA0;<ul><li style="font-size: 16px; line-height: 1.5;">Your order number</li><li style="font-size: 16px; line-height: 1.5;">A photo of the item/s you received</li><li style="font-size: 16px; line-height: 1.5;">A photo of the packing slip included with your order</li></ul> We kindly ask that you contact us within 10 days of your order being delivered. Notifications received after 60 days of the order being delivered will be handled at our discretion.&#xA0;

ISSUE WITH AN ORDER

Information on taxes, customs & import fees

All orders ship from our headquarters in&#xA0;Melbourne, Australia.<p style="-webkit-font-smoothing: antialiased; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important; line-height: 1.5;">Additional taxes, duty charges, or fees owing on international orders received (outside Australia) are the sole responsibility of the customer.&#xA0;<p style="-webkit-font-smoothing: antialiased; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important; line-height: 1.5;">Customers are encouraged to check with your local authority or post office to anticipate any additional charges that may apply. Customers from the United Kingdom, Canada, and South Africa (Sales Tax/VAT) please take this into consideration when ordering.<p style="-webkit-font-smoothing: antialiased; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important; line-height: 1.5;">Furthermore, it is illegal for us to declare products to be valued less than their selling price. We cannot accept requests for the values to be altered on Customs Declarations. <hr style="line-height: 1.5;"><h3 style="line-height: 1.5;" id="what-is-customs-duty"> WHAT IS CUSTOMS DUTY?</h3><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 1.6rem 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: Roboto, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(68, 68, 68); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When goods are imported into a different country or customs territory, there can be a charge applied called &apos;Customs Duty&apos; that is charged by the local customs authority where the goods are being imported into.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 1.6rem 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: Roboto, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(68, 68, 68); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If Customs Duty is required by your territory, you&apos;ll be responsible for paying it to the authorities.&#xA0;Whether&#xA0;Customs Duty is payable, and by&#xA0;how much, depends on your countries specific regulations.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 1.6rem 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: Roboto, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(68, 68, 68); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you do have to pay Customs Duty, the amount payable is usually calculated based on the value of the goods and the type of goods being imported. <hr style="line-height: 1.5;"><h3 style="line-height: 1.5;" id="what-if-i-dont-pay-the-customs-duty"> WHAT IF I DON&apos;T PAY THE CUSTOMS DUTY?</h3>If you decide to refuse the customs fee on your order, your order will be returned to sender.&#xA0;Once we have received the order back at our headquarters, we will issue you with a refund of the goods. Please note that the shipping fee is non-refundable and will be deducted from the refund.&#xA0;

CUSTOMS & IMPORT FEES

Get in touch with us! 

Our customer support team operates Monday to Friday, 9am - 5pm AEST. (Excluding weekends and Australian public holidays).

We endeavour to answer all emails enquiries within 2-3 business days.